Tulief team is committed to 100% of customer's satisfaction. In order to ensure the best condition, the Tulief team performs the inspection directly before shipping. Nevertheless, if you have received a defective product, please fill up the details by email or A/S form according to the procedures. As always, we will make great effort to make you satisfied.

The reason of using DHL is because it is fast and safe to ship and return. Therefore, please allow DHL to proceed the return as well. The shipping cost for return will be deducted from your amount of refund.

However, if you want to proceed with the return by another courier, please contact us by e-mail. In this case, the shipping cost is shown below will be deducted from the amount of refund.

 

A/S procedure

Select A/S from the top customer and fill up the details.

For defective products, 100% of the shipping costs are covered by the TULIEF team.

 

Returns due to simple change

 - If you want to return due to simple change of your mind, a round-trip shipping cost will be charged. The cost will be deducted from your amount of refund, and the return cost will be different as per countries, please refer to the table below.

- Cancellation of the order after the shipping starts will be charged the shipping cost.

 

 If you have further questions, please contact us by e-mail. (cs@tulief.com)

 

cost handling

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Negligence of seller

(DHL)

exchange

FREE

FREE

FREE

FREE

FREE

FREE

FREE

FREE

refund

Negligence of customer

(DHL)

refund

110

120

120

120

120

136

144

178

Self - shipping

(Non-DHL)

refund

60

60

60

60

60

60

60

68

 

*USD

*The shipping cost will be charged per unit. (ex. If purchased 2 items, double shipping costs will be charged.)

 

Sort

Country

 

Country

 

Country

Zone1

China (CN)

Zone6

Austria (AT)

Zone7

Albania (AL)

Hong Kong (HK)

Belgium (BE)

Andorra (AD)

Macau (MO)

Croatia (HR)

Bahrain (BH)

Singapore (SG)

Czech Rep., The (CZ)

Bosnia & Herzegovina(BA)

Taiwan (TW)

Denmark (DK)

Bulgaria (BG)

Zone2

Japan (JP)

Finland (FI)

Canary Islands, The (IC)

Zone3

Brunei (BN)

France (FR)

Cyprus (CY)

Cambodia (KH)

Germany (DE)

Estonia (EE)

Indonesia (ID)

Greece (GR)

Gibraltar (GI)

Laos (LA)

Guernsey (GG)

Israel (IL)

Malaysia (MY)

Hungary (HU)

Kosovo (KV)

Myanmar (MM)

Ireland, Rep. Of (IE)

Kuwait (KW)

Philippines, The (PH)

Italy (IT)

Latvia (LV)

Thailand (TH)

Jersey (JE)

Malta (MT)

Vietnam (VN)

Liechtenstein (LI)

Montenegro, Rep Of (ME)

Zone4

Australia (AU)

Lithuania (LT)

North Macedonia (MK)

Bangladesh (BD)

Luxembourg (LU)

Oman (OM)

India (IN)

Monaco (MC)

Qatar (QA)

Mongolia (MN)

Netherlands, The (NL)

Romania (RO)

New Zealand (NZ)

Norway (NO)

Saudi Arabia (SA)

Pakistan (PK)

Poland (PL)

Serbia, Rep. Of (RS)

Palau (PW)

Portugal (PT)

Turkey (TR)

Papua New Guinea (PG)

San Marino (SM)

United Arab Emirates (AE)

Sri Lanka (LK)

Slovakia (SK)

 

 

 

 

Timor-Leste (TL)

Slovenia (SI)

Zone5

Canada (CA)

Spain (ES)

Mexico (MX)

Sweden (SE)

USA (US)

Switzerland (CH)

 

United Kingdom (GB)

Vatican City (VA)

ZONE8

Afghanistan (AF)

Costa Rica (CR)

Jamaica (JM)

Niue (NU)

Trinidad And Tobago (TT)

Algeria (DZ)

Cote D Ivoire (CI)

Jordan (JO)

Panama (PA)

Tunisia (TN)

American Samoa (AS)

Cuba (CU)

Kazakhstan (KZ)

Paraguay (PY)

Turkmenistan (TM)

Angola (AO)

Curacao (XC)

Kenya (KE)

Peru (PE)

Turks & Caicos (TC)

Anguilla (AI)

Djibouti (DJ)

Kiribati (KI)

Puerto Rico (PR)

Tuvalu (TV)

Antigua (AG)

Dominica (DM)

Korea, D.P.R Of (KP)

Reunion, Island Of (RE)

Uganda (UG)

Argentina (AR)

Dominican Rep. (DO)

Kyrgyzstan (KG)

 

Ukraine (UA)

Armenia (AM)

Ecuador (EC)

Lebanon (LB)

Rwanda (RW)

Uruguay (UY)

Aruba (AW)

Egypt (EG)

Lesotho (LS)

Saint Helena (SH)

Uzbekistan (UZ)

Azerbaijan (AZ)

El Salvador (SV)

Liberia (LR)

Samoa (WS)

Vanuatu (VU)

Bahamas (BS)

Eritrea (ER)

Libya (LY)

Sao Tome And Principe (ST)

Venezuela (VE)

Barbados (BB)

Ethiopia (ET)

Madagascar (MG)

Senegal (SN)

Virgin Islands-British (VG)

Belarus (BY)

Falkland Islands (FK)

Malawi (MW)

Seychelles (SC)

Virgin Islands-US (VI)

Belize (BZ)

Faroe Islands (FO)

Maldives (MV)

Sierra Leone (SL)

Yemen, Rep. Of (YE)

Benin (BJ)

Fiji (FJ)

Mali (ML)

Solomon Islands (SB)

Zambia (ZM)

Bermuda (BM)

French Guyana (GF)

Mariana Islands (MP)

Somalia (SO)

Zimbabwe (ZW)

Bhutan (BT)

Gabon (GA)

Marshall Islands (MH)

Somaliland, Rep Of (XS)

 

Bolivia (BO)

Gambia (GM)

Martinique (MQ)

South Africa (ZA)

 

Bonaire (XB)

Georgia (GE)

Mauritania (MR)

South Sudan (SS)

 

Botswana (BW)

Ghana (GH)

Mauritius (MU)

St. Barthelemy (XY)

 

Brazil (BR)

Greenland (GL)

Mayotte (YT)

St. Eustatius (XE)

 

Burkina Faso (BF)

Grenada (GD)

Micronesia (FM)

St. Kitts (KN)

 

Burundi (BI)

Guadeloupe (GP)

Moldova, Rep. Of (MD)

St. Lucia (LC)

 

Cameroon (CM)

Guam (GU)

Montserrat (MS)

St. Maarten (XM)

 

Cape Verde (CV)

Guatemala (GT)

Morocco (MA)

St. Vincent (VC)

 

Cayman Islands (KY)

Guinea Rep. (GN)

Mozambique (MZ)

Sudan (SD)

 

Central African Rep(CF)

Guinea-Bissau (GW)

Namibia (NA)

Suriname (SR)

 

Chad (TD)

Guinea-Equatorial (GQ)

Nauru, Rep. Of (NR)

Swaziland (SZ)

 

Chile (CL)

Guyana (British) (GY)

Nepal (NP)

Syria (SY)

 

Colombia (CO)

Haiti (HT)

Nevis (XN)

Tahiti (PF)

 

Comoros (KM)

Honduras (HN)

New Caledonia (NC)

Tajikistan (TJ)

 

Congo (CG)

Iceland (IS)

Nicaragua (NI)

Tanzania (TZ)

 

Congo, DPR (CD)

Iran (IR)

Niger (NE)

Togo (TG)

 

Cook Islands (CK)

Iraq (IQ)

Nigeria (NG)

Tonga (TO)